I ordered this Bangle as a present for my wife for our Wedding Anniversery. She adores the Gothic Alchemy range and to find this item on Amazon was a blessing. Unfortunately, Amazon had forgotten a drop-down menu for the wrist size of the bangle but, much to my great suprise, the company that sold the Bangle - The Gem Tree - got in touch with me immediately and told me that there had been a problem with the sizes and asked me what size I wanted. I told them and the bangle was dispatched immediately.
My wife was overjoyed with the bangle and if she's happy, then I'm happy. The bangle came in a nice presentation box, well padded to deal with the stress and strain of the journey.
I am highly impressed with the Gem Tree, as buying items like this normally can be fraught with problems but nothing was too much trouble for the kind Gentleman from the Gem Tree, James, who dealt with me and sorted out the problem immediately.
I am less than pleased with Amazon, however, who left me with the impression that they had cancelled the order, due to the lack of size menu. After talking with James, I cancelled the order with Amazon but it is still in my list of items waiting to be dispatched.
I would recommend the Gem Tree to anyone as their care of the customer was second to none but at the moment, the verdict's out!
I ordered on a Tuesday and it stated 5 to 7 day delivery and I'd received it on the Thursday, it don't get much better than that!
It's such a... Read More ->
I have been a customer at The Gem Tree for 2 years since I found the shop, and I am really happy and satisfied with what Gem Tree is providing us.... Read More ->
I can not thank you enough. You have gone out of your way and I am truly grateful. As I am a bit of a novice when it come to crystals, I have also... Read More ->
I'm just so happy with what I have purchased from you. Honestly from my heart thank you so much for such a great service and your products. A big... Read More ->