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Free delivery over £35 on UK orders. We ship worldwide also.

For those in a European Union (EU) country please click here.

New IOSS tax and customs rules

As of the 1st July, regrettably it is now the fact that all packages sent from the UK to an EU country will incur a customs charge, regardless of value. Also, a customs clearance fee may apply, which can vary but in some countries is EUR 15. This is a new procedure that companies are trying to adapt to, we hope in due course there be an alternative system to make things easier, but it seems that at the very least, any package containing goods will mean the purchaser will have to pay the customs duty based on the level of tax in their given country.

If you have any questions regarding this, or if we can help any further, do let us know and we will endeavour to get back to you.

The Gem Tree