Reviews total
| Overview all ratings | |
|---|---|
| Overall rating | : 472 |
| Average note | : Very good |
| Overall Average | : 4.89 |
Detail ratings
| What | Rating | Exactly | Number |
|---|---|---|---|
| Product | 4.87 | (469) | |
| Shipping | 4.84 | (467) | |
| Service | 4.92 | (457) | |
| Website | 4.78 | (466) |
The ratings above are an aggregate taken from all reviews received.
Store Reviews by our customers
All comments / ratings
Review date 08.08.2022
Always fantastic products and service
Review date 08.08.2022
Very satisfied with all my purchases..very nice crystals ..with a lovely energy and a very varied assortment of stock..my only issue is that it would seem if one does not decide to buy immediately the items in the basket the basket empties and one has to start again from scratch and be quick about it!!no time to think..
Review date 02.08.2022
No comment available
thanks for your order and feedback.
Review date 25.07.2022
My only negative comments are, living in France and having to pay tax, when the items are delivered at the door
But that is no reflection on Gem tree, that's political.
Thanks so much for your order. We are terribly sorry about that, we do put a disclaimer on our website, but apparently it is also the same for EU countries importing from USA for example. It is a big shame these new changes were made to orders of any value. I am afraid there is no way we can get around it :-(
Review date 22.06.2022
I cannot recommend this site enough, the products are amazing, quick delivery and fantastic customer service, thank you so much looking forward to my next purchase already
Thanks for your order and feedback Sarah. It was great to assist you in helping you with your items and how to use them better.
Review date 21.06.2022
Very nice people to deal with! I'm delighted with my purchase.
Was a pleasure to help you prior to your purchase, thanks for your order and feedback!
Review date 20.06.2022
It's always a pleasure to order from the Gem Tree and everything arrives quickly and as described.
Hi Carol, thanks for your recent order with us :-).
Review date 06.06.2022
Customer service is excellent ,James in particular is so helpful and friendly with yoda ish advice .He is a peach!.Will shop here again.many thanks x
Hello Wendy, glad we could help, always a pleasure. Thanks for your kind comments and feedback x :-)
Review date 24.05.2022
Wonderful QUALITY, EFFECTIVE products. And Super Stellar Kind Customer Service. Please recommend to your friends.
Thank you THEGEMTREE
Hello Pilar, great to have your feedback, thanks for your order and glad we were able to help with your questions at the time also.
Review date 19.05.2022
I am happy with my order. Thank you!
So glad you are happy with your order, thanks for your feedback it means a lot to us!
Review date 12.05.2022
Everything so far so good but the problem is you have not given us a chance to pay with our bank cards without using PayPal. I cancelled last night’s shopping because I had to check out with PayPal.
Thanks for your feedback! Sorry for those payments being unavailable, they are now available on checkout. We were told there is a new payment system being rolled out and we had to temporarily deactivate until installed. But this is now completed.
Review date 12.05.2022
I had a custom bulk order.
I was helped by Katie. The customer service was outstanding, and even though they are across the pond from me (I’m in the US) I will be a returning customer. I was genuinely impressed and very appreciative of their help and willingness to go above and beyond!
So glad we were able to help you, we strive to give the best service we can and hope we can provide you with more items in the future that you have been looking for. Thanks so much for your kind words and your order with us.
thanks for your order and feedback. If you login it will save your basket, if not logged in certain browsers (especially phones) will clear the cache of the website. We will contact you separately, we are testing our test accounts and they are definitely saving once logged in.