Shipping & Returns
We aim to despatch orders within 24 hours, although on some occasions there can be slight delays - usually during busy seasons or similar.
For United Kingdom residents, we offer free shipping for orders over £35. For this we use a combination of different carriers, but 3 - 4 working days is usually the arrival time after despatch notice is emailed to you.
All orders are packaged securely, and are sent first class. We can send to any location in the world, using Royal Mail and Royal Mail Airmail, plus a selection of courier services are also available.
Shipping is calculated by the weight of the items in the checkout. This is the fairest and cost effective method for the customer. Postage is charged according to the latest Royal Mail tariff, plus a handling charge of just 50p. The best way to find out the shipping is to add the item(s) to your basket, and amend your destination below that if necessary. This will give an accurate shipping estimate.
Our returns policy serves as a guideline for buyers wanting to return items. We will approach all return matters with compassion and commitment to help you resolve the problem quickly.
In the unlikely event you are not happy with your purchase you can choose between a refund, an exchange or store credit where:
- Goods are faulty on arrival and you have reported the matter to us within 48 hours of having received the item. You are also required to send back the item for inspection within 14 days of delivery;
- Goods have been wrongly described on our website;
- The goods have been damaged during transit;
- The item doesn’t fit as expected; however you will need to pay the costs incurred for sending back the item to us.
We do not give full refunds if;
- A returned item is not in original condition, has been used or shows signs of damage wear and tear and has the original packaging;
- If buyer remorse is return reason, we only refund the item sub-total.
A refund will only be paid once we have received the goods back from you for inspection.
Please contact us regarding any return query, and we will respond as swiflty as possible.