About Us

Who We Are

At The Gem Tree you will find over 5000 products many of which are unique to us because we also design and manufacture our own range of jewellery. We began our life in 1997 as a small market stall dedicated to serving the Leicester public, which developed into stores, until finally our website was created five years later. We have also taken to the road, exhibiting at various fayres and shows across the whole of England.

 We are passionate about what we do, and our combined experience across all the team covers Wicca, Buddhism, Spiritualism, Aromatherapy and more. With a fully qualified Crystal Therapist and Reiki Master on hand to handle all your queries and offer expert advice where we can.

Our Service

We hand select and source the very best to ensure quality is excellent at all times. On rare occasions we have some lower quality gemstone items, we do details this in the title or description or both. Our prices range from only 99p to £399 and we offer free shipping on UK orders of £35. We aim to process and dispatch all orders within 24 hours (excluding weekends) but during, busier times like November and December, please allow 48 hours for dispatch. Also, if an order is placed at the end of the week (Friday evening), processing takes place usually on the following Monday or Tuesday.  We endeavour to try our best to send as fast we can at all times, currently whilst we work 7 days a week and very hard, our place of work is mostly closed at the weekend. If you have selected a postage service by accident, and want to change, do get in touch and we will be happy to help you. The delivery times given on each postage options start once an order is marked as despatched and as such an email notification will be sent to you to let you know about the update to your order.

PLEASE NOTE:- Our free shipping service can use either courier or Royal Mail, depending on the weight and size of the package. On our order status emails that we send, we try to put the service level for your order so you can see which service we have sent with.

For all Royal Mail Special deliveries please order before 11am, and between Mon to Friday for same day dispatch. We offer all manner of postage methods, and you can get a quote for your order before checkout by going to the Shopping Cart page. PLEASE NOTE:- we offer different postage levels, as for example First Class and Second Class parcels can vary considerably at some weights. If you have selected a postage option in error, do reach out to us and we will try to help as best as we can.

Please feel free to get in touch with questions or report any problems. We will get straight back to you as soon as we can and do our best to help.

You can also keep in touch with us via Facebook, Twitter and through our Blog. Also, we have a newsletter which we send out periodically which enables you to keep upto date with the latest releases and offers in our store.

The Gem Tree blog